Visiting the store:
Our indoor gardening centre (by Companies House description of our company and our trading practice of 20years) is currently open to visitors unless otherwise notified. On your arrival (please do not visit us if you are displaying any covid symptom) ..please adhere to the following safety guidelines:
Call and collect orders:
We will also be fulfilling orders on a call & collect basis should you prefer to visit our store but do not wish to enter. Please call ahead of your visit 01935420720, email firstname.lastname@example.org or use contact prior to visiting us for us confirm your collection, and to confirm product availability.
Online & phone orders:
Will continue as usual unless otherwise notified.
Please retain your receipt as proof of purchase, you will need it should you have a problem, without it we cannot validate your purchase. Please read the terms of the guarantee relating to the items you have bought, ordinarily Somerset Hydroponics will adhere to a 30-day guarantee on faulty items, but please inform us upon delivery or at your soonest convenience to report any breakages or faults. No refund, credit or exchange will be given if it is deemed by Somerset Hydroponics that a product has been damaged or used contrary to the manufacturer's guidelines.
FOR NON DAMAGED RETURNS: Any refund will be minus the original delivery charge factored into the selling price of the product/s. A 20% re-stocking fee may also be applied dependent on order.
GROW TENT RETURNS: Please ensure that you have measured the space required for any growing tent purchased. We do not accept returns of any growing tent where it is found to be too large or unsuitable after removing from its packaging or on construction. If a growing tent has been received with damages, then we must be informed of the damages immediately on receipt of the product to be able to consider taking forward a Return & Refund (conditions apply)
RETURNS OF A PRODUCT WITH FREE GIFT
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
All guarantees and returns are ultimately at the discretion of Somerset Hydroponics.
Although we aim to re-price any product as soon as any new pricing comes into effect, we reserve the right for product pricing to be subject to change without advanced notification to customers. In the rare occurrence of this happening we will obviously inform any customer of a price change to allow for an order cancellation if necessary.
Somerset Hydroponics Ltd and we are the data controller for your Personal Data.
Somerset Hydroponics Ltd is committed to protecting any personal information that you may provide to us and we believe it is important that you know how we treat the information about you that we may receive from this website.
What information do we collect?
When you use the Somerset Hydroponics Ltd - Somhydro website we collect certain personally-identifiable information, this will depend on what part of the website using such as
All of the personal information that we collect will be stored on secure servers, and treated as completely confidential. Your data is used for a variety of reasons such as:
How we approach Data Security?
Somerset Hydroponics Ltd respects the privacy of its customers and is committed to complying with all laws relating to the protection of personal data. All of the personal information that we collect will be stored on secure servers, and treated as completely confidential.
To prevent unauthorised access to your data, we follow the appropriate security procedures in the storage and disclosure of personal information which you have given to us.
We only accept transactions through web browsers that allow communication through Secure Socket Layer (SSL) technology, so that your order is processed on a secure connection. Credit card details are processed through our merchant service providers, where your credit card information is encrypted so that it remains protected and private as it is processed through the internet.
How long do we retain your personal information?
Unless we advise otherwise, we will hold your personal information based on the following criteria:
Our data retention periods are in line with legal and regulatory requirements/guidance.
What are your rights under data protection laws?
All individuals have rights under the data protection laws, some of which do not apply in all cases. Should you wish to exercise these rights, we will explain after the point of contact on whether they can be used or not.
As an individual you have:
1) The right to be informed about the processing of your personal information
2) The right to have your personal information corrected if it is inaccurate
3) The right to have incomplete personal information completed
4) The right to object to processing of your personal information
5) The right to restrict processing of your personal information
6) The right to have your personal information erased (the “right to be forgotten”)
7) The right to obtain information about how we process your information.
8) The right to move, copy or transfer your personal information. The right or Data portability is effective from May 2018
9) Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk. You can contact us using the details below.
How do I get in contact if I have any questions?