Information

Ordering & Payment Information

C19 update 05-01-21 

Visiting the store:

Our indoor gardening centre (by Companies House description of our company and our trading practice of 20years) is currently open to visitors unless otherwise notified. On your arrival (please do not visit us if you are displaying any covid symptom) ..please adhere to the following safety guidelines:

  • On arrival please ring doorbell on hours signage.
  • Ensure that you have an appropriate face covering.
  • Only 1-2 people to enter/be in the store at any time.
  • Retain 2mtr social distancing at all times.
  • Please limit your time in our store to 15minutes.

Call and collect orders:

We will also be fulfilling orders on a call & collect basis should you prefer to visit our store but do not wish to enter. Please call ahead of your visit 01935420720, email sales@somhydro.co.uk or use contact prior to visiting us for us confirm your collection, and to confirm product availability. 

Online & phone orders: 

Will continue as usual unless otherwise notified. 

 

General making a purchase

Ordering from us is simple!... Just browse our site and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "My Basket -> Checkout" and you will be asked for a few details that we need to be able to complete the transaction.

Please note that currently we do not accept orders/deliver orders outside of the UK at this time.

When placing an order should the product required be out of stock then we will:

  • Contact you to ask if you would like the product back-ordered with an approx date of re-stock.
  • Contact you to ask if you would like a suitable replacement.
  • Contact you to offer a full refund on your order including P+P.

Payment via the website/ over the phone:

We accept credit card payment from the following: Visa, Visa Debit, MasterCard, Maestro, Visa Electron, Solo, and JCB Cards.- Credit/Debit card purchases will show as SH-Yeovil on your card/account statement.

Please note: We will only accept an order paid for using a corporate credit or debit card if we have received communication prior to ordering and the order has been agreed and if the order is not the customers first online order with us.

Payment via Paypal:

Any order purchased via Paypal must be made and delivered to the confirmed Paypal account holder/address as is commonly known. Any order made via PayPal with request to dispatch to any other address will be cancelled and refund made within PayPal's usual refund timescale. PLEASE NOTE: Should Somerset Hydroponics Ltd feel that a customer has attampted to avoid this commonly known PayPal order dispatch requirement..Somerset Hydroponics Ltd may retain the refund fee charged to us by PayPal. You will be informed of this prior to cancelling your order and authorising any refund.

Payment directly into our bank:

Email or call us with your order for us to give you a total of your order including delivery charge. Then make payment at any Natwest Bank to the following Somerset Hydroponics Ltd bank/account:

Bank: Natwest (Yeovil branch)
Sort Code: Please use our Contact Us page to request this information
Account: Please use our Contact Us page to request this information
Reference for transaction: Your name.

Payment via post:

We accept credit/debit card, postal orders and personal cheques payable to Somerset Hydroponics Ltd. Personal cheques will have a 3-5 day clearance and then your order will be dispatched.

Currently we offer a UK only shopping and delivery service.