We will normally process your order within 1-2 days and then despatch your order on a Next Day delivery service or 1-3day service for non-mainland/outer-mainland zones (please see below for outer zone and non-mainland information). We will contact you via email/phone to notify you that your order has been despatched and of the day you should receive your order. All products shipped to you will be in plain unmarked packaging.
Currently, we offer a UK (Incl Northern Ireland) only shopping and delivery service.
Next (working) Day delivery charges to mainland UK are based on either the order being regarded as Standard £8.99 or Heavy £14.99 (based on quantity, weight & dimensions) We will contact you should a surcharge be applicable for a Heavy order over 25kg.
Saturday (and other specific) deliveries can be arranged. Please contact us with your delivery request before or after placing your order for a delivery quote, and or to make the delivery surcharge payment.
Currently, we are offering free weekday delivery for most orders over £350.00 This offer excludes bulk purchases of growing media and some large or heavy items. Free Delivery may not also be inclusive of non-mainland UK addresses or outer-mainland delivery zones. We will contact you should a delivery surcharge be required for your order over £350.00
Delivery to the following non-mainland or outer-mainland zone postcodes may incur an additional delivery surcharge to the delivery charge stated when ordering.
Surcharge postcodes: Southern Ireland, BT, HS, IM, KW, IV, KA27/28+, PA15+, AB31+, PH, ZE, PO (Isle of Wight)
*Please note: We do not ship to the Channel Islands or the Republic of Ireland without prior agreement.
We will contact you with the relevant delivery surcharge cost before your order is processed to allow you the option of cancelling your order and receiving a full refund. The delivery timescale for any of the above postcodes is approx 1-3days.
All goods are insured in transit. Damaged or missing goods should be signed for on the couriers delivery slip as 'damaged' so where possible please check all goods prior to signing for them. Should your order arrive damaged, please notify us as soon as possible so that we can deal with the issue as quickly as possible.