Information

Delivery Information

C19 update 02-12-20 (please scroll down for Christmas info)

Visiting the store:

Going forward from the above date our store will be open to visitors unless otherwise notified. On your arrival (please do not visit us if you are displaying any covid symptom) ..please adhere to the following safety guidelines:

  • Ensure that you have an appropriate face covering.
  • Only 1-2 people to enter/be in the store at any time.
  • Retain 2mtr social distancing at all times.
  • Please limit your time in our store to 15minutes.

Call and collect orders:

We will also be fulfilling orders on a call & collect basis should you prefer to visit our store but do not wish to enter. Please call ahead of your visit 01935420720, email sales@somhydro.co.uk or use contact prior to visiting us for us confirm your collection, and to confirm product availability. 

Christmas Holiday Store Hours & Order Delivery

Store closed:

5:30pm Wednesday 23rd December – 10am Monday 4th January

Last day for order dispatch: Friday 18th December

First day for order dispatch: Tuesday 5th January

 

Delivery Schedule

(Please take into consideration any C19 disruption to our usual delivery timescale)

We will normally process your order within 1-2 days and then despatch your order on a Next Day delivery service or 1-3day service for non-mainland/outer-mainland zones (please see below for outer zone and non-mainland information). We will contact you via email/phone to notify you that your order has been despatched and of the day you should receive your order. All products shipped to you will be in plain unmarked packaging.

Currently, we offer a UK (Incl Northern Ireland) only shopping and delivery service. 

Delivery Charges

Next (working) Day delivery charges to mainland UK are based on either the order being regarded as Standard £8.49 or Heavy £16.99 (based on quantity, weight & dimensions) We will contact you should a surcharge be applicable for a Heavy order over 25kg.

Free Delivery

We currently offer a free of charge delivery service for most orders over £350.00 for delivery within mainland UK delivery regions.

Free delivery is subject to the size/weight and destination and we will contact you should a delivery charge be required to allow you the opportunity to cancel your order should you prefer.

Saturday/Specific Delivery

Saturday (and other specific) deliveries can be arranged. Please contact us with your delivery request before or after placing your order for a delivery quote, and or to make the delivery surcharge payment.

Delivery to non-mainland UK or outer-mainland UK zones  

Delivery to the following non-mainland or outer-mainland zone postcodes may incur an additional delivery surcharge to the delivery charge stated when ordering.

Surcharge postcodes: Southern Ireland, BT, HS, IM, KW, IV, KA27/28+, PA15+, AB31+, PH, ZE, PO (Isle of Wight)

*Please note: We do not ship to the Channel Islands or the Republic of Ireland without prior agreement.

We will contact you with the relevant delivery surcharge cost before your order is processed to allow you the option of cancelling your order and receiving a full refund. The delivery timescale for any of the above postcodes is approx 1-3days.

Insurance

All goods are insured in transit. Damaged or missing goods should be signed for on the couriers delivery slip as 'damaged' so where possible please check all goods prior to signing for them. Should your order arrive damaged, please notify us as soon as possible so that we can deal with the issue as quickly as possible.