Please retain your receipt as proof of purchase, You will need it should you have a problem, without it we cannot validate your purchase. Please read the terms of the guarantee relating to the items you have bought, ordinarily Somerset Hydroponics will adhere to a 30 day guarantee on faulty items, but please inform us upon delivery or at your soonest convenience to report any breakages or faults. No refund, credit or exchange will be given if it is deemed by Somerset Hydroponics that a product has been damaged or used contrary to the manufacturer's guidelines.
FOR NON DAMAGED RETURNS: Any refund will be minus the original delivery charge factored into the selling price of the product/s. A 10% re-stocking fee may also be applied dependent on order.
GROW TENT RETURNS: Please ensure that you have measured the space required for any growing tent purchased. We do not accept Returns of any growing tent where it is found to be too large or unsuitable after removing from its packaging or on construction. If a growing tent has been received with damages, then we must be informed of the damages immediately on receipt of the product to be able to consider taking forward a Return & Refund (conditions apply)
RETURNS OF A PRODUCT WITH FREE GIFT
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
All guarantees and returns are ultimately at the discretion of Somerset Hydroponics.