Terms and Conditions

Guarantee & Returns

Please retain your receipt as proof of purchase, You will need it should you have a problem, without it we cannot validate your purchase. Please read the terms of the guarantee relating to the items you have bought, ordinarily Somerset Hydroponics will adhere to a 30 day guarantee on faulty items, but please inform us upon delivery or at your soonest convenience to report any breakages or faults. No refund, credit or exchange will be given if it is deemed by Somerset Hydroponics that a product has been damaged or used contrary to the manufacturer's guidelines.

FOR NON DAMAGED RETURNS: Any refund will be minus the original delivery charge factored into the selling price of the product/s. A 10% re-stocking fee may also be applied dependent on order.

GROW TENT RETURNS: Please ensure that you have measured the space required for any growing tent purchased. We do not accept Returns of any growing tent where it is found to be too large or unsuitable after removing from its packaging or on construction. If a growing tent has been received with damages, then we must be informed of the damages immediately on receipt of the product to be able to consider taking forward a Return & Refund (conditions apply)

RETURNS OF A PRODUCT WITH FREE GIFT

Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. 

All guarantees and returns are ultimately at the discretion of Somerset Hydroponics.

Price Changes

Although we aim to re price any product as soon as any new pricing comes into effect, we reserve the right for product pricing to be subject to change without advanced notification to customers. In the rare occurrence of this happening we will obviously inform any customer of a price change to allow for an order cancellation if necessary. 

Cookies

Cookies enable us to identify you or your device. We use some cookies to enable you to move around the site or to provide some basic features. We use other cookies to improve the functionality of the website by storing preferences, for example. We also use cookies to help us to improve the performance of our site and provide you with a better user experience.

If you continue without changing your settings, we'll assume that you are happy for us to use cookies on our site. However, if you would like to, you can change your cookie preferences at any time via your browser's settings.

Find out more about cookies.

PRIVACY POLICY

This privacy policy is effective from 25th May 2018. 

Please take time to read this Privacy Policy carefully as it explains what information Somerset Hydroponics Ltd collects from you and how we use this information. 

You should be aware that by continuing to browse the website, you accept our privacy policy and terms and conditions of sale.

We reserve the right to add to or change the terms of this privacy policy at our sole discretion, without prior notice to you. Whenever possible, we will give you notice of any changes to this privacy policy upon implementation. If we change this privacy policy, we will post the new policy on our website, and it will become effective from the time of posting to our website.  You should review this privacy on a regular basis so that you understand the latest version of what we do and how we process your personal data.  Your continued use of our website following the posting of changes to these terms means that you consent to those changes.

Who are we?

Somerset Hydroponics Ltd and we are the data controller for your Personal Data.

Somerset Hydroponics Ltd is committed to protecting any personal information that you may provide to us and we believe it is important that you know how we treat the information about you that we may receive from this website.

Should you have any questions relating to your data or the privacy policy below you can get in contact by email sales@somhydro.co.uk, or by writing to Somerset Hydroponics Ltd, Unit 4 Technine, Guard Avenue, Houndstone Business Park, Yeovil Somerset BA22 8YE.

What information do we collect?

When you use the Somerset Hydroponics Ltd - Somhydro website we collect certain personally-identifiable information, this will depend on what part of the website using such as

  • When you make a purchase we will collect personal information such as your email address, name and address and credit card details.
  • If you register for the Somerset Hydroponics Ltd Email Marketing Newsletter we will collect your email address and use this to notify you of new products, competitions, special offers and relevant service information. You can opt out at any time by simply clicking on the unsubscribe link that can be found at the bottom of all emails to opt out.
What do we do with the information we collect?

All of the personal information that we collect will be stored on secure servers, and treated as completely confidential. Your data is used for a variety of reasons such as:

  • Using your personal details to process your order or provide order status updates, and to respond to your customer service queries.
  • We may use this information to provide content or advertising to you on the Somhydro website with the aim of providing a more personalised experience based on your preferences and browsing history.
  • We may pass on your personal information to third parties with a specific reason. If so, that information is only given to those third parties for that limited purpose. This includes reputable banking institutions where information needed to verify and authorise your payment for purchases made on this website, and distribution institutions that need information to process and deliver your order. These organisations are under strict obligation to keep your personal information private, and will only ever use your information for the above purposes.

How we approach Data Security?

Somerset Hydroponics Ltd respects the privacy of its customers and is committed to complying with all laws relating to the protection of personal data.  All of the personal information that we collect will be stored on secure servers, and treated as completely confidential.

To prevent unauthorised access to your data, we follow the appropriate security procedures in the storage and disclosure of personal information which you have given to us.

We only accept transactions through web browsers that allow communication through Secure Socket Layer (SSL) technology, so that your order is processed on a secure connection.  Credit card details are processed through our merchant service providers, where your credit card information is encrypted so that it remains protected and private as it is processed through the internet.

By using the Somerset Hydroponics Ltd - Somhydro website you acknowledge and agree that:
  • By registering and using our website and any services/products offered via our website, certain personal information about you will be captured electronically or otherwise and transmitted to Somerset Hydroponics Ltd, and potentially to any third parties as set out in this Privacy Policy
  • By using our website, you expressly agree to the collection and use of your personal information as set out above for the purposes set out in this Privacy Policy.
  • If you do not want to accept cookies you will be unable to use some of this website’s features, as they depend technically on the use of cookie technology. Please visit our Cookie policy to find out more information on cookies and how to manage your cookie preferences.
  • You consent to Somerset Hydroponics Ltd contacting you in the ways outlined in this privacy policy, whether by telephone, e-mail, sms or in writing, and you confirm that you do not and will not consider any of this contact as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

How long do we retain your personal information?

Unless we advise otherwise, we will hold your personal information based on the following criteria:

  • A reasonable business need exists such as managing our relationship with you, managing our operations and performing analysis and auditory tasks.

Our data retention periods are in line with legal and regulatory requirements/guidance.

What are your rights under data protection laws?

All individuals have rights under the data protection laws, some of which do not apply in all cases. Should you wish to exercise these rights, we will explain after the point of contact on whether they can be used or not.

 As an individual you have:

1)      The right to be informed about the processing of your personal information

2)      The right to have your personal information corrected if it is inaccurate

3)      The right to have incomplete personal information completed

4)      The right to object to processing of your personal information

5)      The right to restrict processing of your personal information

6)      The right to have your personal information erased (the “right to be forgotten”)

7)      The right to obtain information about how we process your information.

8)      The right to move, copy or transfer your personal information.  The right or Data portability is effective from May 2018

9)      Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk. You can contact us using the details below.

How do I get in contact if I have any questions?

Should you have any questions relating to your data or the privacy policy below you can get in contact by email sales@somhydro.co.uk, or by writing to Somerset Hydroponics Ltd, Unit 4 Technine, Guard Avenue, Houndstone Business Park, Yeovil Somerset BA22 8YE.